Shannon graduated from University of South Florida in 2007 with a Bachelors Degree in Psychology. She started working in Child Welfare immediately after graduating college as a Case Manager, where she worked with children and families involved in the Dependency System. Shannon worked as a Case Manager for four years before transitioning into a Family Adoption Specialist, where she worked with adoptive families looking to adopt from foster care. Shannon eventually worked for the lead agency providing technical assistance, support, and oversight to the case management agencies in Pinellas and Pasco Counties. Wanting to gain management experience, Shannon then went to work for a Hillsborough community based care organization as an Assistant Program Director where she was responsible for three case management supervisors, 25 case managers, and provided direct oversight on cases involving approximately 600 children in the Dependency System.
Shannon’s passion for adoption and creating families through adoption led her to Heart of Adoptions where she joined the adoptions team in February 2018 as a Senior Case Worker and Intake Coordinator. In her role, she works directly with birth mothers conducting intake interviews, screening birth parents, and matched adoption applicants. Shannon sets initial appointments with clients to meet with staff for the initial assessment. Once the assessment is complete, Shannon assigns the case to a birth parent caseworker for continued attention and care. As a Senior Case Worker, Shannon also provides training, mentoring, and support to the front line staff.
